Frequently Asked Questions About BroadBand
Click on any of the below as appropriate to know specific answers to related queries.
Affordable Connectivity Program FAQs
Am I eligible for this benefit?
To qualify, for Customers convenience we have created Affordable Connectivity Program FAQs, a member of your household must meet certain criteria. Qualifying criteria include a household member’s qualification for the Lifeline program (such as Medicaid and SNAP, Federal Public Housing Assistance, SSI, WIC, or Lifeline), free and reduced-price school lunch program, or by your household income.
The Emergency Broadband Benefit is a government program that will provide a discount of up to $50 per month towards your broadband bill.
- People who are already on government assistance. Like Food Stamps, Medicaid, SNAP, Medicare, Housing assistance or low income.
- People who lost their jobs during corona pandemic.
Yes, eligible consumers with a past due balance or a balance in collections are eligible for the benefit.
Yes, the benefit is available to eligible new, prior, and existing customers of participating providers.
The Emergency Broadband Benefit is limited to one monthly service discount per household, which is defined as any individual or group of individuals who are living together at the same address and share income and expenses.
No. You must opt-in with your existing provider or request enrollment in the Emergency Broadband Benefit program with a participating broadband provider and chose an eligible service plan. You can choose to receive the benefit from your current Lifeline service provider or another participating provider.
Yes. You can also combine these benefits with other state and local benefits where available. They can be applied to the same qualifying service or separately to a Lifeline service and an Emergency Broadband Benefit service with the same or different providers. For example, an eligible household could have Lifeline-supported mobile phone service and a separate home broadband service that is supported through the Emergency Broadband Benefit.
Yes. If you qualify for the Emergency Broadband Benefit, talk to your property manager/landlord and ask that they work with their broadband service provider to learn more about the benefits that might be available to you and other eligible residents.
The services and devices will be accessible to and usable by people with disabilities.
No, City Communications will receive the funds directly from the Emergency Broadband Benefit program and deduct it from your bill.
No. The provider is only reimbursed for the cost of the plan up to $50 per eligible household.
Yes. You are responsible for any amount over $50 per month for broadband service under the Emergency Broadband Benefit.
The Emergency Broadband Benefit is an emergency program developed in response to the COVID-19 pandemic. The program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an end to the pandemic, whichever comes first.
Yes, if you agree to continue receiving service from your provider.
Yes. You don’t need to prove continued unemployment, but you will need to prove that your current annual income is below $99,000 for a single person or $198,000 for a family.
- Unlimited High-Speed Internet up to 75MB (depends on higher speed available at your location for only $20.
- Wireless Internet with 20 GB of data