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Cathect Prepaid Cellphone FAQs

Frequently Asked Questions?

Yes, the cell phone is provided to you at no cost when you sign up for our Basic or Premium Plan.

The basic package offers standard features, like unlimited calls and Text but you will not get data (Internet).  While the premium package includes additional benefits like unlimited data (Internet) as well as unlimited calls and texts

The Basic Plan will cost you $19.99+tax.

The Premium Plan will cost you $29.99+tax

The Tax may vary depending on the state which you are in but usually it will cost you around $2-$2.5

Yes, the best part about this program is that you can use our services with the same existing number you were using before. Change of number is not compulsory. On customer request, we also provide the new numbers as well.

To get the free cell phone, you need to choose either the basic or premium plan and complete the registration process on our website or you call us at our customer service at 1 866 951 3352.

No, all you need to do is to pay the first month’s bill for whatever package you choose and then you can enjoy the benefits. The cell phone itself is provided without any additional charges.


The model of the free cell phone might vary based on the latest smartphone availability in the market and may be subject to change over time.

Yes, you can switch between packages, but there might be certain conditions or fees associated with the upgrade or downgrade process.

You don’t have to worry about the call limit, as it’s an unlimited call package.

Yes, international calls incur extra charges, depending on the package you have chosen.

If you decide to cancel the service, you can do so at any time without penalties. However, you will be responsible for any outstanding charges up to the cancellation date.

In this case, you have to contact our customer support at (866 951 3352) and request a new cell phone and we will provide you with a new cell phone at a minimal cost.

You only need to pay your monthly bill for the package you choose. And if you want to cancel the services within a year you have to clear your outstanding and also you have to return the cell phone. But if you keep using our services for a year then you can keep the cell phone as a gift.

  • You can pay your monthly bill online through our secure payment portal, Money Order, Check-in Account, Mailing Cheque, PayPal, or Credit, and Debit Cards.

The delivery time for your cell phone depends on various factors, including your location and the shipping method chosen. Typically, standard shipping takes 3-5 business days, while expedited shipping may arrive within 1-2 business days. You will receive a tracking number to monitor your shipment’s progress.

We work with reputable shipping partners to ensure reliable and secure delivery of your cell phone. The specific mailing company used may vary depending on your location and other logistical considerations. Mostly we work with UPS or USPS.

Yes, absolutely! Once your cell phone is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your delivery status and estimated delivery date.

The shipping is absolutely free, you don’t have to pay anything extra

If you experience signal strength problems with your cell phone, first ensure that the issue is not related to your carrier’s network. You can try troubleshooting steps such as restarting the device, updating software, or contacting your carrier’s support team. If the issue persists, reach out to our customer support for further assistance or possible warranty services.

Yes, we have a return policy in place. If your cell phone has persistent signal strength issues despite troubleshooting, you may be eligible for a return or replacement within the specified return period.

To ensure secure delivery, we can only change the shipping address before the item is shipped. Please contact our customer support as soon as possible if you need to modify the shipping address.

If a bill remains unpaid for one month after its due date, a late fee of $5 will be charged. However, if the bill remains overdue for two months, the services will be suspended.

Since we use both 4G and 5G technologies, the internet speed will be excellent.