Prepaid High Speed Internet Frequently Asked Questions (FAQs)
Maybe home is now your office. Keep your options open with fast Internet download speeds of up to 50 Mbps*
We believe that you should have options for reliable High Speed Prepaid internet, so we’ve brought some of our most affordable internet options and available assistance programs together for you. Find a solution here that will help you keep up with family, friends, work and school.
Our budget-friendly High Speed internet plan is a great choice for households who currently participate in eligible income-based government assistance programs. The Cathect Communications Prepaid internet package includes a wifi modem and Easy Connect self-installation at no charge, making it economical to stay connected
Click on any of the below as appropriate to know specific answers to related queries.
No annual contract, no deposit, and no hidden fees
Our valued customers can connect with us via: Live Chat, Email or our support Helpline.
Cathect allows for flexible payments. Please get in touch with a representative through our helpline for more information on late payments.
Yes, you can still get internet even if you do not have a phone line.
Depending on the number of orders in your area, it takes anywhere between 5 – 15 working days for installation of internet services.
Make sure everything is connected properly. Restart the modem. If the issue does not resolve, please contact our helpline for immediate assistance.
Yes, you can. The DSL modem can simultaneously transmit both voice and data over the same line. It provides a standard 10/100Base-T Ethernet port using an RJ-45 jack or connection to the user’s PC. A pass-through RJ-11 telephone jack is also provided that will enable subscribers to maintain their telephone services in the same room.
Yes, a built-in Wi-Fi is included.
For hassle-free payments, customers can use one of the following payment
procedures:
Auto debit for recurring payments.
Pay using credit/debit card over the phone.
In case of technical difficulties, customers are requested to send an email to info@cathectc.com or call the helpline for information on technician services and maintenance charges.